Warranty for B2B Supply
BOLVRA provides warranty support for eligible manufacturing defects under the terms confirmed for each order. Warranty period, scope and remedy may vary by product, order type, customization level and sales contract.
What Is Generally Covered
- Confirmed manufacturing defects in materials or workmanship.
- Product failures that occur under normal use and correct installation.
- Approved parts, repair, replacement or commercial resolution based on technical assessment.
What Is Generally Not Covered
- Incorrect installation, unsuitable door conditions or improper wiring.
- Damage caused by misuse, impact, water exposure beyond the product rating, fire or other external events.
- Unauthorized modification, disassembly or repair.
- Normal wear, cosmetic damage, consumable parts or batteries unless otherwise agreed.
- Third-party app, network, platform or infrastructure issues outside the product scope.
How to Submit a Claim
Contact BOLVRA with the order number, model, quantity affected, issue description and clear photos or video. We may request testing information or the return of selected samples before confirming the final remedy.
The warranty terms written in the quotation, proforma invoice, sales contract or product agreement take priority over this general website policy.
Who We ServeDistributors, Installers & Projects
Where We GrowGrowing Global Markets
Why BOLVRAModern Design · Reliable Quality · Complete Range