Returns Policy

Returns for B2B Orders

Because BOLVRA serves distributors, installers and projects, many orders are bulk, market-specific or customized. Returns must therefore be reviewed and approved before goods are sent back.

Return Authorization Required

Do not return products without written approval. Contact BOLVRA with the order number, model, quantity, reason for return and supporting photos or video. If a return is approved, we will provide the next-step instructions.

Products That May Be Eligible

• Goods confirmed to have a manufacturing defect or material non-conformity.
• Incorrect goods supplied by BOLVRA compared with the written order confirmation.
• Other cases specifically approved in writing.

Products That Are Generally Not Returnable

• Customized, OEM / ODM, private-label or buyer-approved production orders, unless confirmed defective or non-conforming.
• Products damaged by incorrect installation, misuse, unauthorized modification or improper storage.
• Goods returned without authorization or without required order information.
• Products that cannot be resold due to buyer-caused damage, missing parts or altered packaging, unless otherwise agreed.

Resolution

Depending on the confirmed cause, order terms and product condition, the resolution may include repair, replacement, spare parts, credit or another agreed commercial solution.